At Webcartridge we take great care to ensure that all the products you order arrive on time and in perfect condition. That’s why all the products you purchase on our website leave our own warehouse and never from those of third parties. As a result, we can guarantee maximum product availability, speedy dispatch and that your items arrive in optimum condition. 

AVAILABILITY

We aim to provide as much clear information as possible when it comes to stock availability.  You can therefore find detailed information on the availability of each item on its corresponding product page. Moreover, you will also be informed of this product’s expected delivery date for for your general location. Nonetheless, bear in mind that this date is only an estimate. The precise date on which you will receive your order will be displayed on the order completion screen. This will take into account factors such as the delivery address provided, the number of products in the order and the shipping method selected. 

IN STOCK

This label means that we have the product in stock at our local warehouse in Southampton and we can ship it to you immediately. The date on which the product can be delivered to your location is given directly underneath.

AVAILABLE

This label indicates that we do not have available stock at our local warehouse in Southampton, but we do have immediate availability at our main warehouse in Europe. if the product is listed as ‘available’, you may place your order, however, the product will take longer to arrive.

AVAILABLE ON REQUEST

The products labelled as ‘available on request’ may be sourced from the supplier at the express request of the customer. The resulting purchase agreement may not be cancelled or the product returned (through withdrawal). With regards to availability, like with ‘available’ products, we do not have local stock of ‘available on request’ products. However, we are able to purchase them from one of our suppliers.

SOON

These are new products that will become available for purchase in the near future, but we are still yet to receive them. You won’t be able to buy them immediately from us (as we don’t know the exact date they will arrive on), but you can leave us your email address, so that we may notify you when they become available to order. 

SOLD OUT

Products with this label are not available for purchase because we do not have them in stock and we are unable to source them readily from our suppliers. You are, however, welcome to leave us your email address and we will inform you as soon as it becomes available to buy. 

DISCONTINUED

If a product has this label, it means that it has been withdrawn by our purchasing team. The product is out of stock and will no longer be available for purchase.

Shipping methods

At Webcartridge we have two shipping options available for the customer. Standard shipping can always be selected and is the cheapest option. Priority shipping may be selected for a product if the following requirements are met: the product is in stock in our local warehouse in Southampton and Mainland UK delivery address is provided.  When you place your order and provide us with your address, you will be shown the delivery options available, the cost and the exact delivery time.

Priority delivery

This premium shipping service in Mainland UK is operated by Hermes and provides next working day delivery (provided the order is confirmed before 12 h). The service costs £6.90 if the order amounts to less than £60 and £2.95 if the order exceeds £60.

This type of delivery may be deactivated and may not be an option if the congestion in our warehouse, copy shop production centre or transport company is so high that we cannot guarantee the quality of the service. There are times when this service is limited to a daily quota of orders.

We only offer priority shipping when all products that make up the order have the status of "in stock", which means that they available to be dispatched from our local warehouse. 

STANDARD DELIVERY

Regular shipping orders to Mainland UK are delivered within 24h/72h by Hermes. This service costs £3.95 for orders under £60 and it is free of charge for orders amounting to more than £60. If an order must be shipped from our main warehouse, the delivery time is extended to 3-5 working days.

SHIPMENTS TO NORTHERN IRELAND, THE HIGHLANDS AND THE ISLE OF MAN

Only the standard delivery option is available for all orders to Northern Ireland, the Highlands, the Scottish Isles and the Isle of Man. Deliveries to these destinations will take slightly longer (3-5 days if local stock is available and 4-7 days if shipped from our main warehouse). They will have a cost of £6.95 for orders under £60 and £2.95 for orders over £60.

SHIPMENTS TO THE CHANNEL ISLANDS (GUERNSEY AND JERSEY)

For shipments to Guernsey and Jersey, only the standard delivery option is available. Deliveries to these destinations will take slightly longer (3-5 days if local stock is available and 4-7 days if shipped from our main warehouse). They will have a cost of £8.95 for orders under £60 and £4.95 for orders over £60.

SHIPMENTS TO BRITISH FORCES POST OFFICE (BFPO)

We provide the option of sending orders to a British Forces Post Office address.  Deliveries to BFPO addresses cost £9.95 regardless of the order amount and delivery time is approximately 3-5 days if local stock is available and 4-7 days if it leaves from our main warehouse.

INTERNATIONAL DELIVERIES

At Webcartridge UK, we do not ship to other countries nor to overseas territories such as Gibraltar, the Cayman Islands and the Falkland Islands. However, we have dedicated versions of this website for countries in Europe and America which provide delivery options for addresses within those territories.

Supplement Minimum Order Minimum Order Copyshop Service

If your order at Webcartridge includes copy service products and does not reach the £5, a minimum order surcharge of £2.95 will be applied to cover the costs of preparing and starting up the printing machines. This charge will appear in your order summary and at checkout and is in addition to the standard or priority shipping costs.

In other words, you should be aware that you may see a small additional charge at checkout if your order with products from our copy service at Webcartridge does not exceed the minimum purchase amount required.

GENERAL CONSIDERATIONS

You should bear in mind that different promotions may improve shipping prices from time to time and are not reflected here. In addition, the transit times indicated here may be subject to occasional changes and may be extended due to saturation in our warehouses and copy shop production centre or in the transport companies themselves (especially in high season). Always on the order completion page ("Shopping cart") you will have accurate and updated information on the costs and delivery time customised to your order.